1. Ownership & Service Scope
The RetainLog platform is Developed by Impaxive Solutions Private Limited. This platform is designed specifically to assist healthcare practitioners in managing clinical follow-up schedules and patient communication.
2. Purpose of Communication (Service Alerts)
The primary function of RetainLog is to facilitate service-related communication between a doctor and their registered patients.
Purpose:
To provide timely notification of pre-scheduled clinical follow-ups and appointment details.
Mechanism:
SMS alerts are triggered based on the "Next Visit Date" recorded by the practitioner during a consultation.
Non-Promotional:
Our system is strictly used for service-related notifications. It does not support the delivery of promotional, marketing, or unsolicited bulk messages.
3. SMS Content and Delivery
All automated patient reminders are delivered as service-related messages.
Content Relevance:
The message content (reminders of dental/medical visits) is directly related to the healthcare service provided by the practitioner.
Data Use:
Patient mobile numbers are processed strictly for the delivery of these service alerts and are not shared, sold, or used for any secondary purpose.
4. Commitment to Transparency
To ensure clear communication for both the sender and the receiver:
Doctor-Patient Relationship:
The healthcare practitioner maintains the primary relationship with the patient and ensures the patient is informed about receiving service-related notifications.
Contextual Clarity:
The "Purpose of Appointment" is explicitly stated in every template so the recipient understands the medical context of the message.
5. Data Protection & Security
RetainLog employs industry-standard security protocols to protect all clinical data. Information processed by Impaxive Solutions Private Limited is encrypted and managed under strict access controls to ensure patient confidentiality and data integrity.
6. Opt-Out Rights
Recipients can opt-out of receiving further reminders by notifying their respective healthcare provider, who can instantly disable the automated trigger within the RetainLog dashboard.
7. Policy Updates & Discretion
Impaxive Solutions Private Limited reserves the right to modify, update, or change this Privacy Policy at any time at its sole discretion to reflect changes in legal requirements, service features, or regulatory guidelines (including DLT/TRAI norms). Any such changes will be effective immediately upon being posted on this website. Users are encouraged to review this policy periodically to stay informed.
8. Contact for Compliance Queries
For any questions regarding template authorization or data processing, please contact our compliance team:
Developer: Impaxive Solutions Private Limited
Email: contact@impaxivesolutions.com